Box Office Supervisor

Job Description

Classification: Part Time
Reports to: Patron Services Manager

Long Wharf Theatre seeks dependable, enthusiastic applicants for part-time, day/evening/weekend positions in the box office. Somewhat open/flexible availability preferred. Candidates should have excellent customer service, phone, and computer skills. Retail or customer service experience preferred (box office experience not required). A passion for live theatre or the performing arts is a must.

Primary Responsibilities

  • Assisting box office manager in daily operations
  • Answer phones and replies to correspondence
  • Assists in telemarketing sales campaign
  • Processes phone and in person transactions in ticketing system
  • Manage ticket donations
  • Assist in creating a joyful and positive workplace
  • Assist in troubleshooting software
  • Supports front-of-house team during events
  • Answer patron questions
  • Assist in opening and closing duties of the box office
  • Confirms cash drawers/reconcile at end of day
  • Assist with reporting
  • Troubleshoots patron problems
  • Assist in training Customer Service Reps
  • Maintain knowledge of program and events
  • Travel around to different event locations
  • Set up remote box office
  • Acts as box office manager as needed

Compensation

Pay is $17 per hour.

How to Apply

Please send resume and cover letter to human.resources@longwharf.org or fax to 203-776-2287.

Long Wharf Theatre is an equal opportunity employer. We strongly encourage BIPOC folx to apply.